Shipping Policy

For domestic shipping on our websites, we use the following logistic service:
JNE

SHIPPING DURATION

• For JABODETABEK, shipping will usually take 1-3 days.
• For other cities, shipping will take 2-5 days.
• More distant cities might take more time.

SHIPPING SCHEDULE

• Orders using JNE will be shipped at 15.00 each day (except Sunday and National holidays)
• Orders made after the time above will be processed on the next working day.
• Orders made on Sunday or National holidays will be processed on the next working day
• Orders will only be shipped after payment is confirmed.
• There will be no shipping during Indonesia National holidays.
• Please allow more time for delivery during a busy or festive periods. We apologize for any inconvenience we might have caused this way.
• We will send you a notification email once your order is shipped.

SHIPPING DETAILS

• For international shipping, please message our Customer Service at hi@toyuindonesia.com  for further information
• We do not deliver to P.O boxes
• For orders made by WhatsApp or other platform, it’s possible to use other shipping service such as Go-Send
• Last order for Go-Send will be at 14.00 each day (except Sunday and National holidays)